Here is some of our most frequently asked questions. If you can't find what you need here, please don't hesitate to contact us.
Will I get a proof before my Logo Mats are made?
Yes, after your order please email your artwork to info@thematgroup.com.au with any colour instructions. We will then create and send you a proof for your approval before your mats go into production.
> What format do you need my artwork supplied in for Logo Mats?
We can use most digital file types:
Optimal: Vector files i.e. EPS, PDF, CDR, AI.
Acceptable: Bitmap files: JPG, BMP, TGA, PCX, TIFF
Not acceptable: GIF, MAC files, PowerPoint files, Word documents and internet files.
> Can you PMS colour match for your Logo Mats?
If strict branding guidelines are in place, we can PMS Colour match with our PrintPlush and DirtStopper Logo Mats at an additional fee. With the rest our of our range we use our wide range of standard colours to closely match branding colours and guidelines. Speak to our friendly team if you need any clarification or recommendations.
> Are custom sizes available?
A large portion of our matting range can be made to measure. Click here to see our made to measure mats, or speak to our team about custom sizing and pricing options that may suit your needs.
> What if I need them sooner than your standard lead time?
We carry a large range of stocked items across multiple locations in Australia and make a lot of our mats here, this enables us to meet some very tight turnaround times. If you have an event or deadline and need your mats sooner than our standard lead times, please speak to our team about what is possible.
> Do you offer Wholesale pricing?
Absolutely, please see more information here.
> How do I clean/care for my mats?
We have suggested care instructions outlined on each product page. For general care information to get the best longevity and performance from your matting, see our article with some great tips and information here.
> Do you offer Installation of Mats?
Yes. We have an experienced in-house install team that are able to install Australia wide. See more about our installation service here.
> How does your Price Beat Guarantee work?
Through The Mat Group you get the best quality products at the best prices, guaranteed. See more here.
> Are samples of your mats available?
Yes, we offer free samples on most of our products. Please request a sample here.
> Do your mats come with a warranty?
Yes, all of mats come with a standard 12 month warranty against manufacturing defect.
> Can I return a mat?
Yes, if you are not satisfied with your mat or it is not what you expected we are more than happy to collect your mat and help you find a suitable alternative. We offer free returns on standard, stocked mats. See more here.
> What are shipping costs?
Shipping and handling costs start from $30. This amount may vary dependent on weight or location of shipping address.
